WE ARE A UK BASED COMPANY ALL PAYMENTS ARE PROCESSED SECURELY THROUGH PAYPAL
UK CUSTOMERS ONLY CAN ALSO PAY VIA CHEQUE
Our delivery charges are as follows:
UK ORDERS ONLY - not including houses or basements etc.
£3.95 for 1st class post or £3.50 for 2nd class post please use the drop down menu at the checkout to make your selection
If you require your order to be shipped to an address other than your invoice address you can add this at the checkout
Uk orders that include a house or basement or shop will be charged at £8.00 shipping - please select the correct shipping at checkout - if you are unsure of how much you should pay please contact us via email or phone.
INTERNATIONAL ORDERS (ALL COUNTRIES OUTSIDE OF UK) -
ORDERS UNDER £30 TOATAL BEFORE SHIPPIING COSTS ARE ADDED - THE COST IS £7.00 ANY EXCESS YOU PAY WILL BE REFUNDED AFTER DISPATCH - YOUR ORDER WILL BE SENT VIA "NORMAL AIRMAIL" NO TRACKING INFO WILL BE AVAILABLE ONLY PROOF OF POSTING
ORDERS OVER £30 TOTAL BEFORE SHIPPING COSTS ARE ADDED - THE COST OF SHIPPING IS AUTO CALCULATED AND DEPENDS ON YOUR BASKET TOTAL. A LIST OF PRICES CAN BE FOUND ON THE INTERNATIONAL ORDERS PAGE - AT THE CHECKOUT PLEASE SELECT THE RELEVANT SHIPPING OPTION FROM THE DROP DOWN MENU PAYPAL PAYMENT ONLY - YOUR ORDER WILL BE SENT VIA "AIRMAIL SIGNED FOR"
HOUSES - BASEMENTS ETC
WE CAN SHIP DOLLS HOUSE KITS/BUILDINGS TO MOST COUNTRIES WITHIN THE EUROPEAN UNION AT REASONABLE RATES PLEASE CONTACT US FIRST
Ordering and Payment
You can either order through this website or telephone 01959 571225 - if we are not available please leave your name and telephone number and we will call you back as soon as possible.
You can pay via any Major Credit Card through PayPal - you do not need to have an account with them to use this method. You will not be charged for using this method.
Or you can pay via Cheque or Postal Order - please select "invoice" at checkout - items are dispatched once payment has cleared Please make Cheques and Postal Orders payable to L.Richardson and send to 27 Shipfield Close - Tatsfield-Westerham-Kent TN16 2AU UK - If you telephone your order through the payment method is cheque only. Cheques or Postal Orders should be received within 7 days after this time if you have not contacted us we reserve the right to cancel your order without notice.
All products, services and prices shown in our online shop are not legally binding. After entering all personal contact information and by clicking the "order now" button on the order confirmation page, the order is considered binding. You will receive order confirmation immediately after the order process has been completed. The sales agreement is valid as soon as the delivery confirmation is sent. If you do not receive confirmation or the actual delivery within two (2) weeks, you are
legally no longer bound to your purchase.
Terms and Conditions
Damaged items should be reported to us as soon as possible and returned within 10 working days for a replacement or refund of goods.
We aim to dispatch orders within 2 working days - but most orders go out next working day. For dolls houses - basements and shops please allow 5 working days.
You may withdraw from the sale within two (2) weeks without any justification, as long as you send your cancellation via e-mail or telephone or if you return the goods to us. After two(2) weeks you must contact us if you wish to return an item .
Damaged items will be replaced or refunded at the discretion of the owner of this shop.
The buyer is responsible for all shippings costs related to the return of the goods.
Our customer helpline is available Mon-Fri 9:00 a.m. to 5.00 p.m. on the following number: 01959 571225 or by e-mail: firstname.lastname@example.org any time
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